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Upload errors/failures

Effigy out why your file is not uploading successfully

Written by James Callandriello
Updated over a week ago

When uploading a file, an fault tin can occur during the pre-processing stage (Upload Failure) or during the file processing stage (Upload Error). If this occurs, our system will automatically generate and display information to provide details on the error that occurred.

Upload Errors

For each upload that received an error when processing, there volition exist an associated Error File containing a list of all errors that occurred available for you lot to download on the Uploads page.

Notation: When an error occurs during the processing phase, only the rows that contain errors, indicated by Fault count, will Not have their changes reflected. Any rows that were successful, indicated by Success count, Will still be updated in your account.

After opening this file, y'all will see a list of errors with line numbers corresponding to the row where the mistake occurred in your .csv or .txt file. Below is a list of all potential errors that can occur during upload processing:

• SKU: XXXX not found - This SKU does not currently exist in your Informed account. Your listing may be in your Amazon and Walmart account already merely has not yet been sent to Informed in their inventory report.

• STRATEGY_ID not found - The value in the STRATEGY_ID column doesn't stand for to any strategy that is exists in your Informed account.

• MARKETPLACE_ID not plant - The value in the MARKETPLACE_ID cavalcade doesn't correspond to whatever market place that is exists in your Informed account.

• SKU: XXXX does not exist on marketplace ID XXXX - The SKU doesn't exist on the market place specified in the Upload file; information technology is possible this SKU may exist on another marketplace on your account.

• XXXX : MinPrice 20.XX cannot be greater than MaxPrice XX.XX - The min price entered for the corresponding SKU is higher than the max cost. Your min price must ever be less than or equal to your max price.

• Cost Currency XXX is not valid - The currency entered is not a valid three digit currency code. For a list of valid currency codes you lot can view our Cost and cost currency Help Center article here.

• A valid 'CURRENCY' value is required in order to include the 'COST' cavalcade - Either no currency or an invalid currency code was entered in the CURRENCY column.

• A 'MARKETPLACE_ID' value is required in order to include the 'MIN_PRICE' column - Marketplace ID is required in social club to acquaintance the min cost with the right SKU/Marketplace combination to avoid a min toll beingness applied the wrong SKU.

• A 'MARKETPLACE_ID' value is required in gild to include the 'MAX_PRICE' column - Marketplace ID is required in order to associate the max toll with the right SKU/Marketplace combination to avoid a max cost existence applied the wrong SKU.

• Listing cannot exist marked MANAGED. SKU XXXX was non found - The corresponding SKU was not found in your Informed account and cannot be set to Managed.

• A 'MARKETPLACE_ID' value is required in order to include the 'MANAGED' column - Marketplace ID is required in lodge to acquaintance the SKU with the correct marketplace in order to avert setting a SKU to managed from the incorrect marketplace.

• Listing cannot be marked MANAGED. Listing limit exceeded - Subsequently the business relationship's listing limit has been met, no more listings can be set to managed.

• Target Velocity cannot be set on a list. SKU XXXX was not constitute - The corresponding SKU was not establish in your Informed business relationship and so the target velocity cannot exist set.

• A 'MARKETPLACE_ID' value is required in order to include the 'TARGET_VELOCITY' column - Marketplace ID is required in order to associate the SKU with the right market place in order to avoid setting a target velocity for the incorrect SKU.

Upload Failures

An upload also has the ability to fail in the pre-processing stage; when this occurs, the Uploads page will show "Failed" nether the specified upload as shown below:

NOTE: When an fault occurs during the pre-processing stage the entire file will receive a failure and no changes contained in the file volition exist made in your Informed account.

Below is a list of all potential failures that can occur during upload pre-processing:

• Invalid file blazon. Valid file types are .csv and .txt - The file uploaded had an invalid file type; our organization is only accepts .csv (comma separated values) and .txt files.

• This file does not appear to be a valid comma separated file or only contains a single column - All upload files must contain required columns in order for changes to be made. This can too occur if the file either had a single cavalcade or the columns were not separated by commas.

• This file does not appear to be a valid tab-delimited text file or only contains a single column - All upload files must incorporate required columns in order for changes to exist made. This can besides occur if the file either had a single cavalcade or the columns were not delimited by tabs.

• Invalid header row - The contents in the start row of the file do non include any valid cavalcade headers accustomed by Informed. For boosted information on cavalcade headers you lot can see our Upload Templates article here.

• SKU is a required column - All upload files must contain a SKU column in lodge to associate a modify with the right list.

• This file does not announced to be a valid comma separated file, if the file is a tab-delimited text file the file extension must be '.txt' - The file was uploaded as a .csv only is not a comma separated (.csv) file.

• This file does not announced to be a valid tab-delimited text file, if the file is a comma separated file the file extension must be '.csv' -The file was uploaded as a .txt but is not a tab delimited (.txt) file.

• Invalid URL - The attempted upload file has a URL that is invalid or has changed.

• Timeout - There was a timeout when attempting to upload the file to our processor. If this happens you should please try over again. If this problem persists, please reach out to the Support squad.

• Empty Import File - The upload file independent no content; empty files volition non be uploaded.

• Invalid Content - The content of the file contained invalid characters or data that could not be read past our organisation.

• File could not exist processed, delight effort again - At that place was an unknown/generic failure when attempting to upload a file. If this happens y'all should delight attempt again. If this problem persists, please attain out to the Support team.

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Source: http://help.informed.co/en/articles/2406315-upload-errors-failures

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